Mission & Vision
The Steel Ball Company is a market-focused grinding media manufacturer who develops and delivers innovative solutions to our customers and provides a dynamic and challenging environment for our employees.
To be one of the best manufacturing grinding media businesses in the world, famous for supplying our customers with high quality grinding steel balls and at the exact time required.
The Steel Ball Company enjoys very close working relationships with both domestic and foreign mills and these supply partners have been carefully selected in order to provide The Steel Ball Company with the confidence required by us and our customers.
The Steel Ball Company will always pride itself on the quality of product that it sells. Material is only sourced from those mills that have the appropriate accreditation and certification standards and all material is thoroughly inspected at the time of delivery to our premises. The Company ethos is one of continual improvement and customer support through all stages of the supply process, including full support for employees with regards to training.
We are committed to being the preferred supplier in each of the markets we serve. To this end, our customers are our primary concern. We aim to not only satisfy them, but to also earn their loyalty through forming long-standing relationships. We will continue to develop processes for understanding their needs and expectations. We measure their perception of our services through regular customer satisfaction surveys.
We actively involve all of our employees in assessing and refining the internal quality systems and take prompt action on what we learn from these. The Steel Ball Company is totally committed to providing its customers and suppliers with an excellent service and enjoyable working relationship.